What to Expect
When you arrive at the Veterinary Medical Center (VMC), please park in the Hospital for Companion Animals client lot directly in front of the clinic. Our parking attendant will provide you with a parking pass. If the lot is full, the parking attendant will assist you finding a place to park across the street from the VMC.
Please check in with the reception desk as soon as you arrive.When you enter the doors to the Hospital for Companion Animals, the reception area is at the back of the lobby on the right side. Our Client Services Staff members will assist you and provide you with some paperwork to complete. You may also download and complete the Registration and Consent forms and bring them with you to your appointment. The forms are included in the New Client Information Kit attachment at the beginning of this page. A list of Client Rights and Responsibilties is also included in the downloadable pdf.
Waiting Room Time
Because our veterinarians are also responsible for teaching veterinary students as they work, this sometimes causes appointments to take a little longer. To provide the most comprehensive assessment, your pet may be examined by multiple professionals.
We encourage you to please let our reception staff know if you have been waiting more than 15 minutes after check-in.
We accept the following forms of payment:
- Discover, MasterCard, Visa, American Express
- Checks (with a form of valid identification, a driver’s license for example)
Ohio State faculty and staff receive a 10 percent discount on all services when they present a valid Buck ID at the time of payment.
When your pet is treated and released the same day we must collect all costs associated with the visit, including the diagnosis, treatment and medication, when your pet is released.
When we decide that hospitalization is necessary we will need to collect a minimum payment equal to 60% of the high end of our estimate for diagnosis and care before your pet is admitted. The balance of the total bill for your pet’s treatment (above the amount of your deposit) will be due when your pet is released.
When your pet needs medical attention without delay we will collect an Emergency Fee before our medical staff examines your pet. However, if your pet has already been seen and examined by your veterinarian for the same issue prior to your visit, the emergency exam fee will be waived. Payment for diagnostic tests, treatment and medications is due in full when your pet is released. If extensive medical work is required, we may ask you to make a deposit before the work is started. The balance of the total bill for your pet’s treatment (above the amount of your deposit) will be due when your pet is released.