Fox Valley Animal Referral Center

Description:

Student will be completing an elective externship with Dr. Keith Montgomery primarily in Ophthalmology, however we have many other specialities that the student can experience while at FVARC.
Board Certified – American College of Veterinary Emergency & Critical Care
• Jan Kovacic DVM, Board Certified – American College of Veterinary Emergency & Critical Care
• Jennifer Cyborski DVM
• Kendra Carlson DVM
• Marc Friedericks DVM
• James Graham DVM
• Marcella Goff DVM
• Ruth Peters DVM
• Sarah Vuolo DVM
• Dale Weihing DVM

Surgery
• Bruce VanEnkevort DVM, Board Certified – American College of Veterinary Surgery
• Joe Frank DVM, Board Certified – American College of Veterinary Surgery

Internal Medicine
• Terri Cole DVM, Board Certified – American College of Veterinary Internal Medicine
• Elizabeth Breuhl DVM, Board Certified – American College of Veterinary Internal Medicine

Ophthalmology
• Keith Montgomery DVM, Practice Limited to Diseases of the Eye

Radiology
• Deb Darien DVM
Board Certified – American College of Veterinary Radiology
Dermatology
• Andrew Lowe DVM, Board Certified – American College of Veterinary Dermatology
  • Computer Software System: Impromed
  • Radiology: VDIC, E-Film
  • Journals: JAVMA, JVIM, Clinicians Briefs, Surgery/Anesthesia etc.
  • Books: Veterinary Clinics of North America,, Critical Care Clinics, Ettinger/Feldman Internal Medicine, Slatter, Fossum, Gelatt Veterinary Ophthalmology etc.
  • VIN
What We Expect of You
  • Be on time
  • This means on the floor and ready to work by the start of your shift.
  • Take your externship seriously
  • Do only work related tasks during any hours for which you are scheduled. This means you do not read magazines, make personal phone calls or take part in any other non-work related activities. The only exception to this is the time during which you are taking a break for a meal.
  • Always be respectful
  • Our practice philosophy is that although there is a hierarchy in terms of medical knowledge, there is not a hierarchy in terms of who deserves to be treated with respect. This means that everyone, from the newly hired patient care assistant to a board certified veterinarian with years of experience deserves to be treated with respect and must extend that same respect to others.
  • To treat others with respect means:
  • ➢ To speak to each other in a friendly manner.
  • ➢ To be appreciative and show that appreciation to another when aid is provided.
  • ➢ To listen and to work hard to understand the point of view of another especially when it differs from your own.
  • ➢ To not assume the worst.
  • ➢ To not say something about someone behind their back that you would not say directly to them.
  • ➢ To not take part in gossip about another individual.
  • ➢ To have the courage to defend a co-worker when others are gossiping about them.
  • ➢ To be kind to each other at all times.
  • Handle all patients with kindness and compassion
  • This applies to all patients at all times. Failure to meet this expectation will not be tolerated.
  • Be part of the team
  • Our hospital will function properly only if we work together as a team. Just like a winning football team, each player must understand their role, perform to the best of their abilities and respect and support their teammates.
  • We will all succeed if we work as a team.
  • Be accountable
  • We expect you to be mature enough to take responsibility for your behavior. If you have said or done something that might be considered inappropriate, have the courage to admit to it and learn from it. If your actions have caused damage to property or have resulted in hurt feelings, take responsibility for those actions and if possible, rectify the situation.
  • We want you to be accountable for your own behavior not so that you can be blamed for it but so that you can learn from it and earn the respect of the individuals with whom you work.
  • Be honest
  • Dishonesty compromises our patients’ health, our clients’ trust and your relationship with each of your co-workers. Dishonesty will not be tolerated under any circumstances.
  • Make our clients feel welcome at all times
  • At the start of each interaction with a client you must introduce yourself by name and explain that you are a veterinary student visiting the referral center as an extern. You should smile (when appropriate) and use body language that is open and helps the client feel comfortable.
  • There are many reasons that we need to be particularly compassionate and warm towards our clients:
  • ➢ Due to the nature of what we do, the majority of our clients are experiencing very serious problems with their pets. As a result, their anxiety levels are high. It is our responsibility to be understanding and patient with them and to do everything we can to help them.
  • ➢ The personnel, equipment and medical supplies needed to provide such a high level of veterinary care are expensive. This means that many of our clients spend a great deal of money for such advanced veterinary care, possibly more money than they ever thought they would spend on their pet. Because of this, their expectations are very high. When we exceed our client’s expectations, it gives them a greater sense of value.
  • ➢ We are strangers to most of our clients. Many of them have taken their pet to a primary care practice for many years and now they have been referred to us. They are placing their trust in us during a crucial time in their pet’s life. We must do everything possible to earn their respect, confidence and trust.
  • ➢ We are here because of our clients. Without them, we simply would not exist. We must always be grateful for their business and care for them in such a way that they feel our gratitude and respect.
  • Remember, it is important that you do not attempt to answer client’s questions when you do not know the answer definitively. This includes medical questions as well as questions regarding our doctors and staff, protocols and procedures, financial policies and our facility. If you are asked a question you are unable to answer, politely explain that you do not know the answer (you may need to reiterate that you are a visiting extern) and let them know that you will find someone who can answer their questions for them. It is then imperative that you do just that, as they will be waiting for their answer.
The student will have access to a DVM 24 hours a day. We are fully staffed 24/7.
On site apartment available
Fox Valley Animal Referral Center
4706 New Horizons Blvd.
Appleton, WI 54914
920-993-9193
920-993-8492
keggleston [at] horizondvm [dot] com
Keith Montgomery, DVM
Updated: 01/05/11