Preparing for your Visit


Make an Appointment

Call us at 614-292-3551

Please note for safety, dogs must be leashed, and cats must be in a carrier.

Please gather the referral form (provided by your veterinarian), along with any test results, X-rays / sonograms, and history regarding the health of your pet, and plan to bring them to your appointment.

If you have any questions about medicating, or feeding your pet on the day of appointment, or any questions regarding the referral, please contact your primary care veterinarian. They will be able to advise you and will contact us regarding recommendations.



Parking

When you arrive at the Veterinary Medical Center, please park in the Hospital for Companion Animals client lot directly in front of the clinic or use the Pay-n- Display machine in the lot across the street on Vernon L. Tharp Street.

View a Map and Directions >>

Registration

Please check in with the reception desk as soon as you arrive.When you enter the doors to the Hospital for Companion Animals, the reception area is at the back of the lobby onthe right side. Our Client Services Staff members will assist you and provide you with some paperwork to complete.

Waiting Room Time

Because our veterinarians are also responsible for teaching veterinary students as they work, this sometimes causes appointments to take a little longer. To provide the most comprehensive assessment, your pet may be examined by multiple professionals. 

We encourage you to please let our reception staff know if you have been waiting more than 15 minutes after check-in.



Payment Information


We accept the following forms of payment:

  • Discover, MasterCard, Visa, American Express
  • Cash
  • Checks (with a form of valid identification, a driver’s license for example)

Ohio State faculty and staff receive a 10 percent discount on all services when they present a valid Buck ID at the time of payment.


Outpatient Visit

When your pet is treated and released the same day we must collect all costs associated with the visit, including the diagnosis, treatment and medication, when your pet is released.

Inpatient Visit

When we decide that hospitalization is necessary we will need to collect a minimum payment equal to 50% of the high end of our estimate for diagnosis and care before your pet is admitted. The balance of the total bill for your pet’s treatment (above the amount of your deposit) will be due when your pet is released.

Emergency Visit

When your pet needs medical attention without delay we will collect an Emergency Fee before our medical staff examines your pet. Payment for diagnostic tests, treatment and medications is due in full when your pet is released. If extensive medical work is required, we may ask you to make a deposit before the work is started. The balance of the total bill for your pet’s treatment (above the amount of your deposit) will be due when your pet is released.


Additional Resources for your Visit