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Phones that manufacturers have documented to work with Microsoft Exchange and that have been proven to work in at least one instance in our environment to successfully synchronize with the CVM Microsoft exchange e-mail server are listed below and include the iOS (iPhone) and the Android OS (Droid). Due to the multiple variants of Android phones, settings, configurations, and reliability may vary. While Android phones are documented to work successfully we have seen cases where some phones are problematic. In instances such as this, the manufacturer or vendor of the phone should be contacted and a replacement should be considered if this occurs.
Also, please be aware that any cell phone may have trouble working within sections of our CVM buildings. For example, there are very few locations with the lower level of VMC where cell phones have adequate reception. This is something we are hoping to fix with the help of the Office of the CIO, but we have been told it could take years to have a comprehensive solution.
Please don’t hesitate to contact the IT Service Desk for some guidance, we are happy to let you know what our thoughts are and what we have seen successfully work in our environment.
Documentation below in PDF format has been written to be compatible with a majority of smart phones though it may vary slightly from phone to phone due to differences in hardware and operating system versions.
The following are not recommended and will be supported minimally. Users of these devices will be directed to appropriate support at OSU Wireless or 8Help. Since these devices cannot connect to our Exchange (e-mail) server wirelessly, individuals wishing to synchronize these devices will need to work with OIT directly to synchronize to their osu.edu account and will therefore be unable to take advantage of the Exchange(e-mail) server within the College of Veterinary Medicine.